Privacy Policy

Epitrove respects the privacy of every individual who visits our website, or is associated with it as a vendor, buyer, affiliate, or partner. This Privacy Policy is our commitment to transparency in communicating how Epitrove collects and uses your information as well as the choices you have with respect to this information.

If you do not agree with this policy, you have the right to close your account or not use any aspect of our business.

In this policy document, “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company, Epitrove, and “Website” refers to epitrove.com.

“You”, "User" refers to a product buyer, a product vendor selling their product on Epitrove, an affiliate, or any person interacting with this Website.

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What Data Does Epitrove Collect

We gather personally identifiable information such as name, email address, billing address, only when appropriate and submitted voluntarily. Your credit card and bank account information are stored directly with a third party processor.

You can refuse to provide us with personal information but doing so may limit your use and functionality of some of the features on our website.

Epitrove does not and will not sell your personal information to third parties. Our website and services are not directed at children. We do not knowingly collect information from or about children under 18 years of age, and use of our services by children under 18 years of age is forbidden.

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Cookie Policy

Epitrove uses cookies and other tracking technologies to collect information, such as but not limited to, demographic data, operating system, IP address, browser details, the device being used to access our website, date/time stamp, that’ll help us serve you better.

These cookies are used to store information such as products in your cart, the preferred language of content, trigger for push notifications, Google analytics tracking information.

You can control how websites use cookies by changing your cookie settings. You can delete, block or disable cookies via your browser settings. Please note that disabling cookies will affect the functionality of certain Epitrove services or notifications.

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How Epitrove Uses Collected Data

Epitrove always maintains that you, as the owner, are the primary controller of your data. We only process this data.

Epitrove collects and uses your personal information for the following purposes:

To personalize your experience: We may use information in the aggregate to understand how users as a group use the services and resources provided on Epitrove.
To improve Epitrove: We continually strive to improve our website offerings based on the information and feedback we receive from you.
To improve customer service: Your information helps us to more effectively respond to your customer service requests and support needs.
To administer a content, promotion, survey or other feature: To send you the information you agree to receive about topics we think will be of your interest. For example, when you opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, etc. If at any time you would like to unsubscribe from receiving future emails, we include unsubscribing instructions at the bottom of each email.
As required by applicable law, legal process or regulation: For billing, account management, and other administrative matters or for investigative and preventive measures against site abuse
If we want to use your information for a specific purpose not listed above, we will always ask for your consent. For example, we may publish testimonials or feature customer stories to promote our products or services. We will always ask for consent prior to posting any information for promotional purposes.

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Sharing and Disclosure of Information

Epitrove chooses to disclose or share your information only under the below circumstances:

  • User’s Request: Epitrove will share your data with you based on your request and instructions.
  • Legal Compliance: If requested by a legal authority, Epitrove may disclose your information that we determine to be in accordance or required by any applicable law.
  • Enforcement: Epitrove reserves the right to disclose user information to investigate, prevent, or take action against illegal activities, suspected fraud, or situations involving a physical threat to any such persons.
  • Consent: Epitrove may share your information with other 3rd party services only when we have your consent to do so.
  • Third Party Service Providers and Partners: Epitrove works with third-party service providers and partners to provide payment processing, analysis, and other services, which may require them to access or use your information. If a service provider needs to access your information to perform services, they do so under instruction from Epitrove, including abiding by policies and procedures designed to protect your information. To Epitrove’s knowledge, our 3rd party Service Providers and Partners are in compliance with GDPR. Please check below for a list of Epitrove’s partners:

3rd Party Apps or Products Sold on Epitrove

Epitrove may encourage you to purchase a 3rd party app or product from our platform, or you may choose to do so voluntarily. By doing so, there may be a need for you to provide these 3rd-party apps or products access to personal information such as name, email address, and data you choose to use in connection with those products. A 3rd-party product’s Privacy Policies and Terms of Service (ToS) are not controlled by Epitrove, and Epitrove’s Privacy Policy does not extend coverage for any 3rd-party products and how they handle your personal information.

We strongly encourage you to review all 3rd-Party Privacy Policies and ToS before submitting them any personal information. If you object to information being shared with these 3rd-party apps or products, please disable the product immediately.

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Links to 3rd Party Sites

You may find links to 3rd party websites on our site whose privacy practices may differ from ours. What you submit to these 3rd party sites is governed by their Privacy Policies and is not covered by Epitrove’s Privacy Policies. We encourage you to review their Privacy Policy documents, before interacting with these websites.

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Data Deletion

You, at any time, may request the deletion of your personal data. If such a request is made, data is deleted after you’ve confirmed the same and after making sure there isn’t any reason preventing us from deleting the data.

We may be unable to delete your data for certain reasons:

For the continued operation of a product purchased on Epitrove: Your personal information, such as site name, will be required for the continued operation of a product purchased on Epitrove. If you want to continue using such a product we might not be able to delete certain information critical to its functioning.
In matters of dispute: In case of legal disputes, we can refuse the deletion of your data, until the dispute is resolved and a satisfactory conclusion has been drawn.
To request data deletion, please send us an email on the address specified in our contact details.

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How Long Does Epitrove Store Data

Epitrove retains user account information until a user deletes their account(s), or requests for deletion. If you have elected and provided consent to receive marketing and promotional emails from Epitrove, we retain information about your preferences unless asked specifically to delete such information, or in case you unsubscribe from our campaigns.

Epitrove retains information derived from cookies until the data is specifically deleted by the user.

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Changes to Our Privacy Policy

We reserve the right to update this Privacy Policy at any time. As our company grows and evolves, we’ll continue to focus on strengthening and improving our privacy practices and tools, for your benefit.

We encourage you to frequently check this page for any changes to stay informed about how we are helping protect the personal information we collect.

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Your Rights

EU Users have certain statutory rights in relation to their personal data. Users may have the right to request, update or delete any personal information stored by Epitrove. Please contact our Data Protection Officer for assistance.

In case a request is raised, we will respond within thirty (30) days. We will comply with such requests to the extent legally required by applicable law or the EU-US or Swiss-US Privacy Shield.

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Contact Details

Feel free to reach out to us for any information related to our Privacy Policy at:
2035, Sunset Lake Road, Suite B 2, City of Newark, DE 19702

Data protection office email address: [email protected].

This policy is powered by Trust Guard PCI compliance.

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