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Simplified online support for higher user satisfaction

WSDesk Customer Helpdesk Plugin for WordPress by ELEX

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Keep customers happy with a premium support ticket system. Manage presale queries, handle issues and track suggestions using a single platform.

What is special about this product

  • Get your entire support staff online and in sync with unlimited agents and unlimited tickets.
  • Save manual effort by benefitting from auto-responses, notifications, and condition-based triggers.
  • Transfer your official emails seamlessly to the WordPress ticket system using IMAP or Google OAuth.
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Description

WSDesk Customer Helpdesk Plugin for WordPress by ELEX

Description

ELEX WSDesk Customer Helpdesk Plugin for WordPress is a support ticket system to manage all aspects of customer support like ticketing, agents and email support. Create an efficient customer support system with unlimited tickets and unlimited agent profiles.
Manage customer queries with simple and easy to use User Interface. Save time and reduce efforts by using fast auto-schedule answer and trigger-based replies.

ELEX Customer Helpdesk – All Free Features:

1. Unlimited Agents for support
The ELEX WordPress Helpdesk plugin gives you an opportunity to create an unlimited
number of tickets and agent profiles with no added cost.
There are no limitations on the number of agents you can create which enables you to
be there for your customer support at all times.

2. Analyze customer happiness with reports and rating
You can get weekly performance report of your agents which will help in understanding and figuring how you can improve and do better.

Whereas, upgrading to Pro version will enable you to generate custom reports for tickets per agent and for a particular date range.

You can also send out satisfaction surveys, and generate reports based on ticket resolution and tags.

3. Email Support System
The ELEX Customer Helpdesk plugin helps you to filter emails by blocking specific email ids. You can also convert your unread emails to tickets using IMAP or Google OAuth.

Additionally, you will also be able to send ticket-response and create new tickets through email.

4. Tabbed Ticket view
Using this WordPress support plugin, you can view all your tickets on a single page making it convenient.

Simultaneously, you can open different tabs to view multiple tickets while accessing them from the same page.

ELEX Customer Helpdesk – All Premium Features:

1. Create custom ticket views conveniently
The ELEX WordPress Helpdesk plugin makes it easy for Agents to access the information they need with custom ticket views.

You can create views based on various parameters like agents, tags, import information, forwarded status, and more as per your requirements.

2. Reduce errors and save time with automated triggers
The ELEX Customer Helpdesk comes with options to set conditions-based auto-responses, auto-assignment of tickets to Agents, priorities, and more which helps in saving manual effort and errors.

Such triggers can be scheduled and set on different actions such as the source of a ticket (email or external platform).

Furthermore, the agents also receive instant notification when a new ticket is raised or if a ticket is not replied to.

3. Speed up replies with Canned Response templates
You can create and save templates with replies for common queries, accessible to all support agents, enabling agents to quickly reply.

Also, you can create custom replies and format it with rich text formatting options as QuillJS is integrated with WSDesk.

As a result, you will be able to increase customer satisfaction with fast and efficient responses.

4. Never lose out on data with backup & restore
With the ELEX WordPress support ticket plugin, it is much easier to keep track of existing and older tickets with easy backup and restore using an XML file.
You can use this option even when moving to a different domain and would like to retain all your previous support tickets.

5. Integrate seamlessly with WooCommerce products and orders
If you run a WooCommerce store, you can retrieve order and purchase information from ticket details.

You can use products to create ticket fields and triggers. Additionally, ticket details can be easily retrieved from a separate tab in WooCommerce settings.

6. Add agent signatures
The ELEX WordPress Helpdesk plugin comes with an agent signature add-on option, which enables you to create your own professional signature for agents.

You can use the signature for ticket replies and email replies to customers, thereby, helping in the company’s brand recognition.

Summary

The ELEX WSDesk Customer Helpdesk plugin promises excellent customer support which is important for any almost any business. It not only convenient and easy to use but, also provides essential features required for the helpdesk system. Providing the best customer support will help in creating an amazing customer experience.

TESTIMONIALS

“If you require a support system to help your customers, then this is the MUST HAVE ticket system. We had a few bumps in the beginning, but with the help of WSDesk support team, we were able to get and running in no time at all.
Plus they quickly added a feature request that my department really needed to help support our customers. I highly recommend this plugin!

– Cory Herlihy

 

“I would give more stars if possible. I am using this plugin to support my web design clients. The support staff offered exceptional support all along while setting it up, as well as adjusting it to fit our growth.

This is 100% the honest truth. I have never received such exceptional support as I have received from you guys. Keep doing what you’re doing! You’ve already surpassed all big support system providers with your offer!

– Paul Aswad

 

ELEX Customer Helpdesk plugin FAQ’s

  • Does WSDesk support WooCommerce based stores?

Absolutely! WSDesk provides seamless integration with WooCommerce.

  • How many agents and tickets can I create?

The ELEX WordPress Helpdesk plugin gives you an opportunity to create an unlimited number of tickets and agent profiles with no added cost.

  • Can I create backup data and restore it?

With the ELEX WordPress support ticket plugin, it is much easier to keep track of existing and older tickets with easy backup and restore using an XML file.

Tech Details

WSDesk Customer Helpdesk Plugin for WordPress by ELEX
View Detailed Information

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Pricing

 
Yearly
Lifetime
 

Free

(Basic features)

Includes lifetime updates and limited support.

Premium

(Production + Staging)

Subscription includes updates and support for a year. Subscription includes lifetime updates and support.

Features

Free
$99 /year $999 /lifetime
Analyze customer happiness with reports and rating i
See what you can do better with weekly detailed reports
  Free Features Tick
  Paid Features Tick
Unlimited Agents for support i
Scale with no caps with unlimited agent profiles
  Free Features Tick
  Paid Features Tick
Email Support System i
Email piping and email filtering support
  Free Features Tick
  Paid Features Tick
Create custom ticket views conveniently i
Customize ticket views based on various parameters
 
  Paid Features Tick
Speed up replies with Canned Response templates i
Increase customer satisfaction with fast and efficient responses
 
  Paid Features Tick
Never lose out on data with backup & restore i
Take all your data with you when you change domains
 
  Paid Features Tick
Integrate seamlessly with WooCommerce products and orders i
Retrieve order information or create trigger
 
  Paid Features Tick
100% Risk Free - no hidden charges

Customer Question & Answers

You can ask any question related to this product

Support

In case of support queries, contact us at [email protected]. We shall put you in touch with the Episeller who will resolve your queries at the earliest!